Shipping & Returns
Dispatch and delivery
Dispatch lead times and costs
We offer two options for dispatching orders. Standard delivery takes 2-3 days to dispatch. During the business Halloween and Christmas season October to December, it may take up to 5 days to dispatch your order. Priority dispatch ensures your order is dispatched within 1-2 days, including during the Halloween to Christmas season. At checkout, you can choose standard delivery for a flat rate of €3.95 or priority dispatch and tracked delivery for €5.95.
Complimentary shipping is available on orders over a value of €75. This is automatically applied at checkout.
We do not currently offer click-and-collect options.
We work with An Post and couriers to deliver your orders. Delivery times can vary depending on the destination and on the local postage conditions but it is typically 1-2 days from dispatch. At seasonal peaks from October to December, there may be delays due to increased volumes. If your order included tracking we recommend you keep an eye on the tracking information for updates on your delivery.
Countries we deliver to
At present, we ship orders to Ireland and Northern Ireland from our www.mylittleuniform.com website. Due to an increase in shipping costs, we have temporarily suspended delivery to Europe. Customs regulations post Brexit means that we no longer deliver to the UK from our Co Meath location. Customers in the UK can use our www.mylittleuniform.co.uk site. Your orders will be dispatched from our UK location using Royal Mail.
Delayed and misplaced orders
In the event that a package is not delivered within 30 working days of dispatch customers will be refunded the cost of the order or if the item is in stock they may be offered a replacement. Please note: once a notice of delivery is recorded via the carrier it is deemed that the package has been successfully delivered.
All orders are sent to the specified delivery address. In the event that an order is returned to us due to an incomplete or incorrect address, the customer is liable for any repeat delivery charges incurred. Items returned to us in these circumstances will be refunded minus a €7.50 charge.
Carriers may offer recipients the option to redirect their delivery or indicate a secure location for drop-off. In the event that a customer redirects the order or changes the delivery address or terms of delivery after it has been dispatched then this is a matter between the customer and the delivery service. My Little Uniform bears no responsibility for orders which have been misplaced or lost if delivery instructions are changed after an order has been dispatched.
Returns and cancellations
Cancelling an order
If you change your mind and cancel an order before it has been dispatched then your order will be cancelled and your card will be refunded. Once your refund has been processed you will receive a confirmation email. Refunds will appear back into your account once they have been processed by your bank or card provider. In the event of queries regarding refund processing please consult your card provider to determine how long it they take to process refunds.
We cannot accept cancellation requests on personalised items once the order has been placed.
Returning an order
In the very unlikely event that you receive your item and you are not happy with it and you want to return please contact us to process a return. To accept returns the items must be unused, in their original condition and in their original packaging with all tags, instructions and/or accessories intact. Items must be sent back to us within 14 days of receipt of the item in order to be accepted.
When returning an item to us you are responsible for the return shipping. We recommend that you retain a receipt of postage and register the postage, we can not process you a refund until we have received the returned item. We will issue a refund to the card used for the original transaction within 5 days of receipt of the returned item including the original shipping costs.
We cannot accept returns on sale items unless they are faulty at the time of purchase.
We cannot accept returns on personalised items.
Error with an order
Sometimes things go wrong. If we make a mistake let us know as soon as possible and at the latest 7 days after you receive the order and we will do everything we can to fix it. Contact us on Customer Care quoting your order reference number and provide some information about what has gone wrong.
In the unlikely event that the item you receive is faulty then please inform us immediately and no later than 7 days after receipt of the item. Please contact us quoting your order reference number Customer Care and provide some information about the fault that you have detected. We will respond advising you how to return items to us. On receipt of the returned item we will inspect it to confirm the fault and once the fault has been confirmed a refund will be processed or a replacement item will be dispatched.
Get in touch
If you have any further queries about shipping and returns please contact us on Customer Care